We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@ivylux.co.uk. Once your return is approved, we'll send you the return address and instructions. You then arrange and pay for the return postage yourself. Returns need to be sent to: 15 Pasture Drive, Castleford WF10 5TL, United Kingdom. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs
The return postage is paid by the customer. We do not provide return labels or prepaid returns. We recommend a tracked postal service, as the item remains your responsibility until it reaches us. If your item arrived faulty, damaged or incorrect, please see Damages and issues below.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This does not affect your statutory rights.

Exceptions / non-returnable items
Bespoke or customised products made to your specification (such as custom sizes or custom finishes) cannot be returned for a change of mind. This does not affect your rights if an item is faulty. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The return postage for an exchange is also paid by the customer.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase. The return postage is paid by the customer.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@ivylux.co.uk.

3-year warranty
All IVYLUX lights come with a 3-year warranty from the date of delivery. The warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage caused by accidents, misuse, incorrect installation, unauthorised modification, or normal wear and tear. To make a warranty claim, email info@ivylux.co.uk with your order number, a short description of the issue and photos. If your claim is accepted, we will repair or replace the item, or refund it if a repair or replacement is not possible. This warranty is in addition to, and does not affect, your statutory rights.

Who we are
IVYLUX DESIGN is a trading name of Orcas Technology Ltd, registered in England and Wales, company number 12233643.